At Benito Jewelry, we are happy to have you as a customer and always want you to have an excellent shopping experience. However, if you are not satisfied with your purchase, it is important to return or exchange your purchase within 30 days of the date of receipt. Any item that needs to be returned has to be in its original condition (without any sign of wear, damage, or alteration). We are not responsible for items that are lost, stolen or brought elsewhere for repairs and any other kind of alteration. For anything related to your purchase send us an email here: Info@benitojewelry.com